Key Takeaways:
- Professional cleaning is one of the best ways to maintain your commercial property.
- For property owners and managers, hiring the right cleaning company is more than a Google search. It’s a process that should give you peace of mind once you make your choice.
- Among the factors to consider are services offered, experience, reputation, staff training, and eco-friendly practices.
Regular cleaning of your commercial building is part of proper maintenance. For property managers and owners, hiring the right commercial cleaner is an investment that offers many benefits, including a fresh, professional appearance, a longer lifespan for your office’s materials, and healthier employees, customers, and visitors.
At Like New Cleaning Services, we’ve been cleaning commercial buildings in Massachusetts since 2012. Here, we offer a checklist of factors to look for when you’re interviewing professional cleaning services for your commercial property.
Commercial Cleaning Provider Checklist
Before you hire the first commercial cleaning provider you find in a Google search, consider the following. It’s always good practice to speak with three or four companies before making your decision, so you have peace of mind that you chose the best one for your needs.
Experience
The longer a company has been around, the more time they’ve had to perfect and adapt their business model. They’ve also learned to keep up with customer demands when it comes to commercial cleaning. Look for a company that’s not only been in business for several years, but one that has experience cleaning your type of commercial property. For example, a large, multi-office building will have different cleaning needs than a small boutique shop or medical office.
Service Offerings
There are several types of services offered by most commercial cleaning companies, including:
- Regular daily cleaning
- Periodic deep cleaning
- Emergency cleaning
- Move-in/move-out cleaning
- Post-construction cleaning
Think about the specific needs of your property. An apartment building probably needs a great deal of move-in/move-out cleaning, while an inventory warehouse likely needs emergency cleaning more often. Don’t hire a company that can’t provide the services you need.
Reliability
As a property manager, you have enough to deal with without having to constantly chase down your cleaning company when they fail to show up. Reliability means you can count on them to show up on the scheduled date and on time without question. They should maintain consistency in the quality of work they do. And finally, they should communicate clearly with you if something goes wrong or to answer any questions you might have.
Reliability in a cleaning service means peace of mind for you.
Local Reputation
There are two ways to check a company’s local reputation.
First, check sites like Yelp and Angie to read other business owners’ reviews. Are they mostly positive? If there are negative reviews, are they addressed by someone at the company? Also, do negative reviews all say the same thing? If everyone complains about the cleaning service employees showing up late or breaking things, it likely indicates a systemic problem with the cleaners. Beware, also, of too many over-the-top positive reviews that were posted very recently, as they may actually be bots or fake reviewers.
Second, ask the company for references. Specifically, ask for references who own commercial properties in your industry. Don’t be shy about following up with these references to make sure they’re legit and genuinely recommend the cleaning service.
Staffing and Training
Cleaning a commercial property shouldn’t be left to just anyone. While sweeping and dusting are easy enough jobs, real commercial cleaning involves much more, including:
- High-touch surface disinfecting
- Safety training for hazardous or toxic materials
- Industrial equipment handling
- Product knowledge to safely clean different materials
- Deep carpet cleaning
- Floor waxing
- Upholstery cleaning
You should feel comfortable that the individuals who arrive to clean your commercial space are trained and equipped to safely but efficiently handle your specific cleaning needs.
Eco-Friendly Practices
The chemicals and products used to clean an area are important for the health and safety of your tenants, visitors, employees, and customers. Harsh chemicals can trigger respiratory issues or skin rashes. Additionally, eco-friendly products signal a company’s commitment to environmental sustainability.
For major commercial cleaning projects, ask about waste management. For example, what does the company do with the debris after a post-construction cleanup? Are the materials recycled? If not, where do they go?
Some businesses deal with hazardous or toxic materials. Make sure to ask about how these are handled during the cleaning process and then disposed of afterward.
FAQ: Choosing a Commercial Cleaning Company
Q: Are there any red flags to look for when hiring a commercial cleaning company?
A: Unfortunately, yes. Some “red flags” that should give you pause include:
- Lack of transparent communication, or contradictory messages
- Pressure to sign a contract on the spot or other aggressive sales tactics
- Many negative reviews that all cite the same problems
- Vague or noncommittal answers to basic service or pricing questions
All of these red flags indicate a company or service that doesn’t take their customer’s needs seriously, and will likely be problematic to work with in the future.
Q: Why should I choose Like New Cleaning Service?
A: Like New Cleaning Service is fully bonded and insured, and all of our staff members are vetted and trained upon hiring. We offer customizable cleaning schedules and solutions for each of our customers to fit their needs and budgets. We also offer a wide range of services to choose from, including medical office sanitization, warehouse cleaning, deep cleaning, and move-in/move-out cleaning packages.
With Like New, you can count on experienced, professional staff who will do a thorough job every time.
Q: What are Like New’s service areas?
A: We’re proud to offer our services throughout eastern Massachusetts, including Taunton, Plymouth, Bridgwater, and more.
Trust Your Commercial Space to Like New Cleaning Service!
From small offices to large commercial spaces, Like New Cleaning Service has the expertise and experience to get your office clean and fresh. Whether you need a daily refresh or a yearly deep-clean, contact Massachusetts’s most trusted professional cleaners for a free consultation!
Recent Comments